Last Updated: August 2026
At LUAL MALL INC, we are committed to providing high-quality dietary supplements and excellent customer service. Because our products are consumable health products, our return policy is designed to protect the safety and integrity of every item we sell.
Important: Due to the nature of dietary supplements, opened products cannot be returned for reasons of health, safety, and product integrity. If your order arrives damaged or incorrect, please contact us immediately and we’ll be happy to help.
Returns
We accept return requests within 30 days of delivery only for eligible items.
Due to health and safety regulations, opened or used dietary supplements cannot be returned or refunded unless they arrived damaged, defective, or an incorrect item was shipped.
To qualify for a return, the product must:
- Be unopened and unused.
- Have its original safety seal intact.
- Be returned in its original packaging.
- Include proof of purchase.
Non-Returnable Products
For the protection of all customers, we cannot accept returns for:
- Opened dietary supplements.
- Products with broken safety seals.
- Products that have been partially consumed.
- Products damaged after delivery.
- Clearance or final sale items.
- Digital products or downloadable content.
- Gift cards.
Once a consumable product has been opened, we cannot verify how it has been stored or handled. For this reason, opened supplements cannot be restocked or resold.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the product.
- Photos of the shipping package.
After reviewing the information, we’ll gladly arrange a replacement or refund when appropriate.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
Returns should be mailed to:
LUAL MALL INC
13083 Pergola Avenue
Orlando, FL 32832
United States
We recommend using a trackable shipping service.
Restocking Fee
Eligible returns that are not the result of our error may be subject to a 20% restocking fee.
Items returned opened, used, damaged, or without their original packaging may be refused or receive only a partial refund if applicable under consumer protection laws.
Refund Processing
After the returned item is received and inspected, we’ll notify you by email regarding the status of your refund.
If approved, refunds will be issued to the original payment method. Depending on your financial institution, processing may take 3–10 business days.
Order Cancellation
Orders may be canceled only before they have been shipped.
Once an order has been shipped, it becomes subject to this Refund & Returns Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
LUAL MALL INC
📞 +1 (508) 826-4881